Returns Policy
You may return most new, unused items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Unless otherwise instructed, returns will not be granted unless the item is returned in its original unused condition.
For claims of defective item, please submit pictures of the defective item for review prior to issuance of a return label.
Custom and Personalized Items are not eligible for return unless item is defective.
Returns will not be accepted for items damaged in shipping. Please forward photos of damaged item and condition of the packaging so that we can start a claim with the carrier and send you a replacement as soon as possible. You may be asked to keep the damaged item for pick up and/or inspection by the carrier.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for the return process.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Typical processing time is noted for each item on its product listing page. The time listed counts how many business days it will take to process your order, build your item, package it, and hand it off to our shipping partner. You will be sent an email containing tracking information as soon as we have it. For example, If you place your order on Monday for an item that states it will ship in 5-7 days, Your item will be shipped no later than the following Wednesday.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
**Free Shipping on orders of $35 is included within the Contiguous United States. Buyers from other locations, including Hawaii, and Alaska may be subject to additional shipping charges as well as any taxes, tariffs, and or fees imposed by their home location.